Contact Information for Registering Complaints

  • Complaints may be registered directly to Morgan Stanley MUFG Securities Co., Ltd., as follows:

    Tel: 03-6836-5000
    Hours: 9:00 a.m. – 5:30 p.m. (Monday to Friday except for public holidays)
  • In addition to the above, complaints may be registered via the following organization, which has been commissioned by the Japan Securities Dealers Association, the Financial Futures Association of Japan and Type II Financial Instruments Firms Association (which we have memberships) to mediate client complaints:

    Financial Instruments Mediation Assistance Center (FINMAC)
    Daini Shoken Kaikan, 2-1-1 Nihonbashi-Kayabacho, Chuo-ku, Tokyo 103-0025
    Tel: 0120-64-5005 (Toll free number)
    Hours: 9:00 a.m. – 5:00 p.m. (Monday to Friday except for public holidays)
  • Complaints regarding money lending business
    Transactions may be registered via the following Designated Dispute Resolution Organization, which has been commissioned to receive client complaints concerning any and all businesses operating in the money lending firms based on procedures performance master contracts with the Japan Financial Services Association:

    Japan Financial Services Association — ADR
    3-19-15 Takanawa, Minato-ku, Tokyo 108-0074
    Tel: 03-5739-3861
  • Complaints regarding commodity derivatives transactions
    Complaints, etc. may be directed to the following organization, which has been established to receive client inquiries and complaints, and to mediate any disputes concerning commodity derivatives transactions. It is an authorized organization under the Commodity Derivatives Act:

    The Commodity Futures Association of Japan – Assistance Center
    1-1-11 Nihonbashi-Ningyocho, Chuo-ku, Tokyo 103-0013
    Tel: 03-3664-6243