• Complaints may be registered directly to Morgan Stanley Capital K.K., as follows:
  
  TEL：03-5424-7272
  Hours of Operation：Mon through Fri／9:00-17:30（excluding national holidays）
   
• Disputes regarding Financial Instruments Business may be registered via the following organizations. Each organization has been commissioned to receive client disputes concerning any and all business operating in the financial instruments business and ensure fair and disinterested judgment between the concerned parties in order to resolve the dispute:
  
  Tokyo Bar Association Dispute Resolution Center
  1-1-3 Kasumigaseki, Chiyodaku, Tokyo 100-0013
  TEL: 03-3581-0031
  Hours of Operation: Mon through Fri / 9:30-12:00 and 13:00-15:00 (excluding national holidays)
  
  Dai-ichi Tokyo Bar Association Arbitration Center
  1-1-3 Kasumigaseki, Chiyodaku, Tokyo 100-0013
  TEL: 03-3595-8588
  Hours of Operation: Mon through Fri / 10:00-12:00 and 13:00-16:00 (excluding national holidays)
  
  Daini Tokyo Bar Association Arbitration Center
  1-1-3 Kasumigaseki, Chiyodaku, Tokyo 100-0013
  TEL: 03-3581-2249
  Hours of Operation: Mon through Fri / 9:30-12:00 and 13:00-15:00 (excluding national holidays)

 

Structure and System of Registration and Handling of Complaints etc.
(as of October 1, 2010)

• Policy for handling complaints etc.
  In order to handle complaints etc. and/or to resolve disputes, efforts shall be made to accurately determine the facts and clarify the existence, non-existence and whereabouts of responsibility with a view to producing a fair, impartial and prompt resolution.
  
  
• Structure and Systems of Registration and Handling of Consultations / Complaints etc. from clients.
  
  

 

Morgan Stanley Capital K.K.